Video consultation

Video consultations that pay off.

Follow-ups, initial assessments, and simple consultations via video — bookable, billable, and GDPR-compliant.

View solution
Sound familiar?

Why practices are adopting video consultations

Common challenges that digital consultations solve.

Phone inquiries block practice operations

Simple follow-ups and callbacks cost time that's needed for treatments.

Initial assessments are difficult without visual contact

Without visual evaluation, it's unclear whether an on-site appointment is necessary.

Telemedicine billing seems complicated

Many practices hesitate to start because billing questions remain open.

Follow-ups require unnecessary travel

For simple follow-ups, pet owners often have to come to the practice unnecessarily.

Core features

How video consultations work with Petla

Scroll through the core features.

Custom appointment types for video consultations

Define which services are offered via video.

Appointment types

Findings discussion
Second opinion
Follow-up
Nutrition consulting
Findings can be uploaded in advance

Specify which concerns are suitable for video consultations and configure dedicated video appointment types.

  • Custom video appointment types configurable
  • Definition of suitable concerns for video consultations
  • Individual durations per video appointment type
  • Separate availability for video consultations
  • Also usable without full booking system
Video consultations as a standalone service offering

Digital initial assessment via video

Visually clarify whether an on-site appointment is needed.

Emergency triage

Capture concern
Video triage
Recommendation: clinic yes/no
Faster decision for team and owner

Via video call, you can make an initial visual assessment and decide whether on-site treatment is required.

  • Visual assessment without travel
  • Quick triage for appropriate next steps
  • Fewer unnecessary on-site appointments
  • Documentation directly in the booking system
Better triage through visual initial assessment

Online booking of video consultations

Pet owners book video appointments just as easily as practice visits.

Booking flow

09:00

11:00

14:30

17:00

Same logic as online booking

Video appointments are bookable directly via the booking page or vet finder — with the same simple process.

  • Booking via booking page and vet finder
  • Same simple process as practice appointments
  • Automatic appointment confirmation
  • No separate platform required
Seamless booking for pet owners and practice

Automated communication and reminders

Preparation, reminders, and access links automated.

Communication

24h reminder
2h reminder
SMS for new booking
Fewer no-shows, less follow-up

Pet owners automatically receive all relevant information: preparation, reminder, and access link to the video consultation.

  • Automatic access link for the video appointment
  • Preparation notes depending on the concern
  • 24h reminder before the video consultation
  • Technical notes for smooth connection
Pet owners are prepared before the consultation starts

GDPR-compliant video platform

Data protection and security are built in.

Security

GDPR-compliant infrastructure
Encrypted video connection
Secure file upload
Privacy as a product feature

Video consultations run on a GDPR-compliant platform with servers in Germany — without additional tools.

  • GDPR-compliant video platform included
  • Servers in Germany (Frankfurt)
  • Encrypted video connection
  • No additional tool or account required
Secure and privacy-compliant — without extra effort

Transparent pricing for video consultations

Clear terms, billable under veterinary fee schedule.

Pricing & payment

Findings discussion — €39
Second opinion — €79
Follow-up — €29
Prepayment and secure processing

Video consultations are billable under the veterinary fee schedule for telemedicine services. The pricing structure is transparent and predictable.

  • Billable under veterinary fee schedule (telemedicine)
  • Transparent fee structure per video session
  • Predictable costs for your practice
  • Integration into existing billing processes
Clear terms that pay off

Get started with digital video consultations

In a short introduction, we'll show you how video consultations fit into your practice routine.