All Features at a Glance

Pet owners no longer choose unclear appointment types — instead, they specify concrete concerns, even for multiple pets at once. Petla intelligently bundles complaints, calculates the appropriate total duration, and suggests realistic time slots. This creates appointments that work both medically and organizationally from the start.

• Concern-based booking instead of appointment type chaos
• Up to 4 pets per appointment with individual concerns per pet
• Individual durations per concern and practitioner — if a vet needs more time, it's automatically considered
• Automatic suggestions for suitable time slots
• Intelligent duration calculation for multi-pet appointments with configurable rules
• Fewer wrong bookings and surprises in the consultation room
• Booking times per concern configurable: only on specific days or time windows
• Appointment assistant for quick scheduling by phone or on-site

From solo practice to clinic — manage calendars, shifts, and responsibilities in one central interface. Petla connects practitioner, room, and resource planning in one workflow. This keeps operations transparent and stable, even during absences, handovers, or bottlenecks.

• Practice calendar with block times, vacations, and internal slots
• Multi-column view for team, rooms, and resources
• Central team calendar with shift management
• Resource and room planning including practitioner assignment
• Automatic prevention of double bookings
• Individual logins with personal calendar focus
• Follow-up appointments plannable directly from treatment
• Drag & drop sorting and prioritizing of concerns and categories

Mobile visits and stationary appointments can be coordinated in one shared system. Petla factors in travel times to the actual appointment time and supports smart clustering for nearby visits. This reduces empty trips and noticeably improves daily utilization.

• Mobile app for calendar management on the go
• Intelligent route planning with travel time logic
• Travel time calculation to actual appointment time
• Smart clustering for nearby visits
• Buffer times flexibly adjustable
• Barn visits with regional bundling
• Clear separation of home visits and practice appointments
• Quick adjustments for changes during the day

Communication runs automated but not generic: instructions, reminders, and updates adapt to the appointment type and context. Pet owners are better prepared and your team needs to follow up less. At the same time, no-shows and misunderstandings decrease in daily practice.

• Automatic reminders and confirmations
• Context-specific instructions per visit type
• Notes per concern with active confirmation
• Automatic 24h reminders before the appointment
• Transparent communication about cancellation fees
• Rules per team, specialty, or service type
• Fewer follow-up questions through structured pre-communication
• Document upload for findings and records before the appointment

Petla helps you become visible online and convert inquiries directly into bookings. Through the vet finder and specialized service filters, you reach exactly the pet owners who are actively searching for your services. With a professional booking page, you create a consistent digital presence. Additionally, you receive ready-made marketing materials and personal support to optimally promote your online booking.

• New patient acquisition through the vet finder
• Discoverability through specialty and service filters
• Visibility for specific pet owner searches
• Your own professional booking page
• Directly shareable and embeddable on your website
• Clear positioning as a modern practice
• Higher conversion through seamless booking flow
• Ready-made marketing materials for download: posters, flyers, social media templates
• Personal support for promoting your online booking

Follow-ups, initial assessments, and simple consultations can be conducted via video and billed in a structured way — without an on-site appointment. This extends your service offering while relieving practice operations. Video consultations can also be used standalone.

• Integrated video consultation bookable directly through Petla
• Billable under veterinary telemedicine fee schedule
• Ideal for follow-ups, initial assessments, and simple inquiries
• Fewer on-site appointments while maintaining care quality
• GDPR-compliant video platform without additional tools
• Also usable without full appointment booking system

The booking process stays intentionally simple and clearly guided for both new and existing pet owners. New pet owners start without login, regular clients book with pre-filled data in just a few clicks. They can also choose their favorite vet or take the next available slot.

• Booking without login for new clients
• Loyalty app with pre-filled data
• Quick follow-up and check-up appointments with profile data
• Choice between favorite vet and next availability
• Only relevant concerns and options visible
• Fewer hurdles for first-time bookings
• Better service quality without additional front desk burden

Data protection is a core product feature at Petla: processing on a GDPR basis, hosting in Germany, and clear consent processes. Personal data is stored encrypted and processed only to the necessary extent. Tracking only occurs after consent and with anonymized or pseudonymized methods.

• Server location Germany (Frankfurt)
• Hosting on DigitalOcean in Frankfurt data center
• Encrypted data transmission
• Encrypted storage of personal data
• GDPR-compliant processes and clear consent
• Cookie banner with consent management for analytics cookies
• IP anonymization and pseudonymized events in analytics
• No uncontrolled sharing with third parties

You receive personal guidance from the first introduction to ongoing operations. Whether it's a non-binding introduction, specific process questions, or quick help in daily practice: our team is directly reachable and works closely with you.

• Direct customer support via email and phone
• Non-binding introduction with practical workflows
• Guidance during onboarding and ongoing operations
• Responses typically within 24 hours
• Reliable availability on business days